The Federal Competition and Consumer Protection Commission (FCCPC) has probed into Uber’s sudden exit from Nigeria, days after the ride-hailing company ended its 12-year operations in the country on 2 September 2026.
FCCPC Chief Executive Officer, Tunji Bello confirmed that officials are examining the manner of the exit, particularly whether customers were left with unfulfilled services, pending payments, or other unresolved obligations. The probe focuses on consumer protection rather than the legality of the departure itself.
The ride-hailing company, Uber has not been accused of breaking any law; the regulator is simply reviewing how the wind-down was handled.
Uber announced the closure after what it described as a thorough review of its business operations and investment priorities. The company, which launched in Lagos in 2014 and later expanded to other Nigerian cities, gave no detailed public explanation beyond that review. It also exited Uganda at the same time and stressed that the decision was limited to those two markets and did not affect its remaining African operations. Its Help Centre remained available until around 23–24 September to handle outstanding account-related issues for riders and drivers.
The Amalgamated Union of App-Based Transporters of Nigeria (AUATON) has condemned the exit as unprofessional and irresponsible, saying Uber provided no prior notice, consultation, or transition plan for the thousands of Nigerian drivers who had helped build the platform.
The union argued that the departure reflected an “exploitative foundational business model” that prioritized profit over driver welfare, rejected collective bargaining, and contributed to a “race to the bottom” later copied by rivals.
AUATON warned Bolt and inDrive that continuing similar practices without genuine engagement on driver conditions could lead to the same outcome.
Following Uber’s departure from Nigeria, inDrive Nigeria stated it was prepared to absorb affected drivers, mobility investors, and passengers. Country Director Timothy Oladimeji described Uber as a significant competitor whose exit presented an opportunity to strengthen inDrive’s position.
The company, which operates in several major Nigerian cities including Lagos, Abuja, Port Harcourt, and others, said it welcomed competition as a driver of better products and services and was developing tools for fleet owners.
Bolt and the Lagos-backed LagRide are also positioned to gain market share in a sector already marked by intense rivalry for both passengers and drivers.
